Swiss Service Design Day 2026

A reflection on a workshop about designing public services at the Swiss Service Design Day with Barbara van Duin from in-Novation — and why public services need you as a designer more than ever.

MijnServices Festival 2026 of the VNG (Association of Dutch Municipalities)

Barbara van Duin, Customer Journey Expert at Gebruiker Centraal and founder of in-Novation, attended the MijnServices Festival 2026 to engage participants in a discussion on how digital public services can be designed to better meet the needs of residents and entrepreneurs.