Podcast: Transforming childcare – design insights from Barbara van Duin
In The Goalkeeper’s podcast, our customer journey expert Barbara van Duin CCXP talks about customer centric culture and redesigning the customer journey. Using an interesting example on transforming childcare, by viewing children as their customers.
The story is about gaining deep insights in the customer experience of children of 8 years and older. And how redesigning the journey takes time and patience. It provides insight on how a customer journey can be used to improve customer experience.
Don’t miss out on the top 3 learnings, quotes and golden nugget at the end. Listen, like and share this podcast!
in-Novation and Customer Experience (CX)
Barbara van Duin, CXPA, works and lives in the Netherlands and supports the Swiss chapter of the CXPA in building the CX community and field in Switzerland.
Barbara helps organisations, in collaboration with their employees and customers, to be more entrepreneurial again, to think and to renew themselves through their own efforts – „in-Novation“.
By listening and empathising, but also by having the courage to experiment, Barbara and her team succeed in getting companies moving again.
Would you like to find out more? Feel free to contact us!
Barbara van Duin
Certified Customer Experience Professional (CCXP)