Podcast: Transforming childcare – design insights from Barbara van Duin
In The Goalkeeper’s podcast, our customer journey expert Barbara van Duin CCXP talks about customer centric culture and redesigning the customer journey. Using an interesting example on transforming childcare, by viewing children as their customers.
The story is about gaining deep insights in the customer experience of children of 8 years and older. And how redesigning the journey takes time and patience. It provides insight on how a customer journey can be used to improve customer experience.
Don’t miss out on the top 3 learnings, quotes and golden nugget at the end. Listen, like and share this podcast!