Free online training: Journey mapping
Journey mapping helps you systematically visualize how people experience your organization – where they feel understood, where they hesitate, and where real impact occurs. Register for our free online training.
Podcast „The Goalkeeper“ with Barbara van Duin
In The Goalkeeper’s podcast, our customer journey expert Barbara van Duin CCXP talks about customer centric culture and redesigning the customer journey. Using an interesting example on transforming childcare, by viewing children as their customers.
Reflecting on a successful 2023!
A big thank you to our clients, partners, colleagues, and team members for their collaboration and contributions. Wishing everyone memorable holidays, continued success and fulfilling collaborations in the coming year, 2024!
Online event – Technology should make our life easier
Learn more about how technology can truly simplify customer’s lives. During this free online event, Alexander Nelles, Chief Information Officer from Kantonsspital Winterhur speaks about the importance of fostering a strong connection between customer’s expectations, business operations, and IT.
What is CX Day
CX Day is a global day to celebrate customer centricity, and the organizations who put customer experience at the heart of their business. Organiser is the Customer Experience Professional Association (CXPA). The CXPA is member-led and member-focused and aims, among other things, to create standards and best practice approaches related to CX (Customer Experience).
CX | DACH Customer Excellence Awards 2023
Barbara ist auch in diesem Jahr wieder eine der Juroren des DACH CX Events und ruft alle deutschsprachigen CX-Kollegen auf, ihre besten Customer Experience Initiativen einzureichen und sich für den Customer Excellence Award 2023 zu bewerben. Die Anmeldung ist bis zum 13. September 2023 möglich. Holen Sie sich die Anerkennung, die Sie verdienen!
Customer Experience kombiniert mit Innovation
Am 1. Dezember 2022 war Barbara van Duin (in-Novation) zu Gast beim CXPA Apero der Customer Experience Professionals Association – Schweiz, der von Gregorio Uglioni und Giuseppe De Vincenti moderiert wurde.
CX | DACH Customer Experience Awards 2022
Barbara ist eine der Juroren des DACH CX Event und ruft alle deutschsprachigen CX-Kollegen auf um ihre besten Customer Experience Initiativen einzureichen und sich um den Customer Experience Award zu bewerben.
Anmeldung bis 1. August 2022. Erlangen Sie die Anerkennung, die Sie verdienen!
Marloes van Deursen
Copywriter & Webdesigner
Kristel Manon Feenstra
Business & Office-Support